Privacy Policy and Data Protection
In compliance with the provisions of the General Data Protection Regulation (GDPR) in force in the European Union, the holder of this consent authorizes Eshermosa Moda y Calzado SL to process their personal data, granting this authorization expressly, freely, unequivocally, and informedly.
The holder of this consent has been informed of the following details:
Data Controller: Eshermosa Moda y Calzado SL, with address at Calle Tórtola 5, 28947 Fuenlabrada, Madrid (Spain), email: info@eshermosa.com
Purpose
The data will be used for:
- Managing your registration as a user on the platform. The personal data you provide will be processed to identify you as a user of the platform and give you access to its different functionalities, products, and services available as a registered user.
- The development, fulfillment, and execution of the sales contract of the products or services acquired through the platform.
- Contacting you via email, phone calls, WhatsApp, LiveChat, or social media regarding updates or informative and/or commercial communications related to the functionalities, products, or services contracted, including platform security updates, whenever necessary or reasonable for their execution.
- Attending to requests or inquiries made through the customer service channels available on our platform.
Retention Period
The personal data provided will be retained for five years from the last confirmation of your interest unless the data subject requests its deletion.
Once your information request is resolved through our form or answered by email, if no new processing is generated, the personal data provided will be retained from that moment and during the periods provided by law for the fulfillment of legal obligations and for the attention and defense of possible responsibilities arising from the processing.
If you have accepted receiving commercial communications, such data will be retained as long as the requested service is provided, until you request their deletion, or until our relationship ends, during the periods provided by law for the fulfillment of legal obligations and for the attention and defense of possible responsibilities arising from the processing.
Legal Basis
The legal basis for the processing is based on:
- The execution of a sales contract for our products.
- The consent you provide as a user for the sending of information through our contact form and by ticking the acceptance box for sending information.
The personal data requested are necessary for the proper performance of your relationship as a customer, both for managing commercial and contractual relationships. The lack of these data or consent to processing makes it impossible to make purchases on our website, subscribe, register, or receive information about products and services.
Recipients
Your data will be transferred to third parties (courier companies) to send orders, specifically to Correos, Seur, Mosca Marítimo, or another transport agency, as necessary for the proper provision of the requested service.
Data may also be transferred to third parties when required by law, such as public bodies, the Tax Agency (Customs), judges, and courts, and, in general, competent authorities.
No international data transfers to third countries are made.
Rights
The data subject may exercise the rights related to their personal data granted by the GDPR: rights of access, rectification, deletion, limitation of processing, data portability, and opposition. These rights can be exercised by writing to the data controller.
Additionally, you have the right to withdraw the consent given and to file a complaint with the Spanish Data Protection Agency, in its capacity as a control authority. If you need help formalizing this request, we will provide a form for this purpose.
Source
The data collected is provided by the data subject through the forms on the website www.eshermosa.com.
Information
All data will be processed in accordance with this privacy policy. If you do not agree with it, please do not send your data.
When you send your personal data through the contact form, it is necessary that you first accept this privacy policy. To do so, you must check the checkbox "I have read and accept the terms of the Privacy Policy." Our system will not allow the form to be sent if this policy is not accepted first.
When you fill out our web contact form, you are sending us your name, phone number, and email address (personal data subject to current legislation). You expressly authorize us to collect and process them under the conditions you are reading. This information will be used exclusively to manage the purposes set out in this consent.
You, as a user, will be responsible, in any case, for the truthfulness of the data provided and will be responsible for communicating any changes to them, exempting Eshermosa Moda y Calzado SL from any liability in this regard.
Users are warned that, unless there is a legally constituted representation, no user may use another person's identity and communicate their personal data. Users must at all times consider that they can only include personal data corresponding to their own identity and that they are adequate, relevant, current, accurate, and truthful. To this end, the user will be solely responsible for any damage, direct and/or indirect, caused to third parties or Eshermosa Moda y Calzado SL for the use of another person's personal data or their own personal data when they are false, erroneous, not current, inadequate, or irrelevant. Similarly, the user who uses a third party's personal data will be responsible to them for the information obligation established in article 5.4 of the LOPD when the personal data has not been collected from the data subject and/or for the consequences of not having informed them.
These personal data will be incorporated into the registry owned by Eshermosa Moda y Calzado SL, which we maintain in the General Data Protection Registry. The personal data will be processed mainly in automated support, subject to appropriate controls and security measures that will prevent, as far as possible, unauthorized access, information loss, or data corruption.
We have servers with sufficient capacity to maintain these data with full security, integrity, and availability guarantees. As the data owner, you can exercise your rights by writing to the email address info@eshermosa.com, indicating in the subject the right you wish to exercise.
When commercial communications are sent to users of our website who have submitted the contact form, clear instructions will be provided in the communication on how to revoke this consent, so that all commercial or advertising communications can be canceled by users at any time and always with a simple and free procedure, by email requesting unsubscribe or using an unsubscribe link. Please feel free to consult us on this matter at any time or access this privacy policy again on our website.
Subscription to the Newsletter
If you authorize your subscription to the newsletter of Eshermosa Moda y Calzado SL, we will provide you with information about our products and services through various means, such as email, other equivalent electronic communication means, or phone calls.
Subscription to the Eshermosa Moda y Calzado SL newsletter may involve the use of your personal data to make personalized advertising related to our products and services available to you through emails, SMS, or other electronic means, either by us or third-party collaborators. To improve the attention we provide, we inform you that the personal data related to your purchases in our online stores, tastes, and preferences may be used by Eshermosa Moda y Calzado SL for analysis purposes, generating usage profiles, marketing studies, quality surveys, and improving interaction with our customers.
If you are a registered user, you can change your preferences regarding the sending of such commercial communications through the "My Account" section. Similarly, you can unsubscribe from your subscription through the "Newsletter" section of the platform at any time, as well as following the instructions provided in each communication.
Data Protection Rights
The data controllers are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. At any time, you can exercise your rights of access, rectification, cancellation, opposition, deletion, and limitation by sending an email to: info@eshermosa.com, indicating the reason for your request. If necessary, we may request a copy of your ID card, passport, or another valid document that identifies you. If you decide to exercise these rights and as part of the personal data you have provided includes your email address, we would appreciate it if you would specifically state this circumstance in the mentioned communication, indicating the email address for which you wish to exercise your right.